Return Policy

At WiNNERS Publications, we are committed to delivering high-quality educational books and study resources. Customer satisfaction is important to us, and we strive to resolve any genuine concerns in a fair and transparent manner.

Please read this policy carefully before placing your order.

Return Eligibility

As our products primarily consist of printed books and educational publications, returns are accepted only under specific circumstances.

You may request a return or replacement if:

  • You received a damaged product.

  • You received an incorrect product.

  • The product has missing pages or a manufacturing defect.

  • The product was significantly different from what was ordered.

To be eligible for a return or replacement:

  • The request must be submitted within 7 days of receiving the order.

  • The product must remain unused and in its original condition.

  • Original packaging, invoices, labels, and accessories (if any) should be retained.

Non-Returnable Items

Returns or refunds will not be accepted under the following circumstances:

  • Change of mind after purchase.

  • Ordering the wrong book by mistake.

  • Minor variations in color or appearance due to printing or photography.

  • Products damaged due to improper handling after delivery.

  • Used, marked, written on, or damaged books.

  • Requests made after the eligible return period.

Replacement Policy

If an eligible issue is verified, WiNNERS Publications may offer a replacement instead of a refund, depending on product availability.

Replacement requests are generally processed after verification of the reported issue.

Refund Process

Refunds will only be initiated after the returned product has been received and inspected by our team.

Once approved:

  • Refunds for prepaid orders will be processed through the original payment method.

  • The refund may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds will be processed through a mutually agreed payment method after verification.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

Please contact our customer support team within 24 hours of delivery.

To help us process your request quickly, please provide:

  • Order Number

  • Clear photographs of the package

  • Images of the received product

  • Description of the issue

Our team will review the request and provide an appropriate resolution.

Cancellation of Orders

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Please refer to our Cancellation Policy for complete details.

Return Shipping

If the return request is approved due to an error on our part, such as a damaged, defective, or incorrect product, the return shipping process will be guided by our customer support team.

Customers are requested not to return any product without prior authorization.

Quality Verification

All returned items are subject to inspection before any replacement or refund is approved.

If the returned product does not meet the eligibility conditions mentioned in this policy, WiNNERS Publications reserves the right to decline the return or refund request.

Refund Exceptions

Refunds may not be issued in cases involving:

  • Incorrect shipping information provided by the customer.

  • Failed delivery attempts due to customer unavailability.

  • Refusal to accept delivery without a valid reason.

  • Delays caused by courier partners, weather conditions, or other circumstances beyond our control.

Customer Support

For any return, replacement, or refund-related assistance, please contact our customer support team using the official contact details available on our website.

Our team will be happy to assist you throughout the resolution process.

Policy Updates

WiNNERS Publications reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Any revisions will become effective immediately upon publication on this page.

WiNNERS Publications

Official Publication Platform of WiNNERS Institute

We sincerely appreciate your trust in WiNNERS Publications. Our goal is to provide a reliable shopping experience while ensuring that every customer receives genuine support and fair resolutions whenever required.