Shipping Policy

At WiNNERS Publications, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our order processing, shipping timelines, delivery practices, and important shipping-related information.

By placing an order on our website, you agree to the terms outlined in this policy.

Order Processing

  • All orders are processed after successful order confirmation and payment verification.

  • Orders are generally processed within 1–2 business days.

  • Orders placed on Sundays or public holidays will be processed on the next working business day.

  • During high-demand periods, promotional campaigns, or festive seasons, order processing may take slightly longer than usual.

Shipping Coverage

We currently deliver across most serviceable locations within India through our trusted logistics partners.

Delivery availability depends on courier service coverage for your shipping address.

Estimated Delivery Time

Estimated delivery timelines are as follows:

  • Metro Cities: 2–5 Business Days

  • Tier 2 & Tier 3 Cities: 3–7 Business Days

  • Remote Locations: 5–10 Business Days

Please note that these timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

From time to time, WiNNERS Publications may offer free shipping on selected orders or promotional campaigns.

Order Tracking

Once your order has been dispatched, you will receive shipment confirmation along with tracking details via your registered email address, SMS, or WhatsApp (where applicable).

Customers can use the tracking information to monitor the delivery status of their shipment.

Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning a shipment.

If a delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatching returned orders.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details while placing an order.

WiNNERS Publications shall not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Delays in Delivery

While we strive to deliver every order within the estimated timeframe, certain situations may cause unavoidable delays, including but not limited to:

  • Adverse weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Courier network disruptions

  • High seasonal order volumes

In such cases, we appreciate your patience and understanding.

Damaged or Tampered Packages

If you receive a package that appears damaged, tampered with, or opened during transit, we recommend:

  • Inspect the package before accepting delivery.

  • If possible, refuse delivery of visibly damaged packages.

  • Contact our customer support team within 24 hours of delivery.

  • Share clear photographs of the package and the received items to help us investigate the issue.

Lost or Undelivered Shipments

If your shipment has not been delivered within the expected timeframe, please contact our support team.

We will coordinate with our logistics partner to investigate the shipment status and provide an appropriate resolution.

Change of Shipping Address

Requests to change the shipping address can only be accommodated before the order has been dispatched.

Once an order has been shipped, the shipping address cannot be modified.

Customer Support

If you have any questions regarding shipping, order tracking, or delivery, please contact our customer support team using the official contact details available on our website.

Policy Updates

WiNNERS Publications reserves the right to modify or update this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page.

WiNNERS Publications

Official Publication Platform of WiNNERS Institute

We appreciate your trust in WiNNERS Publications and remain committed to providing a reliable, secure, and efficient delivery experience for every order.