Chhatrawas Adhikshak General English Book

नोट - किसी भी ऑर्डर को भेजने के लिए पूरा पता होना जरूरी है अन्यथा हम उसे भेजने में असमर्थ हैं और एरिया पिनकोड 5 किमी. सीमा के भीतर हो। 
किसी भी कारण बुक रिटर्न होती है तो फिर से डिलिवर नहीं की जा सकेगी। 
अगर आपके क्षेत्र मे कूरियर सुविधा उपलब्ध नहीं है तो डिलिवरी करना संभव नहीं होगा। 

TERMS AND CONDITIONS

1. Before placing the order, ensure that your order is booked correctly and delivered to the correct address. No changes are possible after the order is placed.

2. Tracking details will be provided within 24 to 48 hours after payment is confirmed.

3. Delivery charges have to be paid if the book is not accepted or rejected by the buyer.

4. After receiving tracking details, if your order appears to be delivered but not received, must be informed within 2 days, otherwise no request will be accepted.

5. In case of wrong or damaged product must be informed within 2 days. After this it will not be valid.(order change/cancel policy not available)

6. All orders are paid in advance, no charges will be asked thereafter. (Dont pay for fraudulent calls for Rs 5-10)

7. In case of refund, payment will be made in 10 to 15 days.

8. If there is any mistake in the address, phone number, pin code and the book is returned, delivery charges will have to be paid.

9. Do not share the OTP in any way until you receive the book. If you share, no claim will be accepted.

10. If there is a possibility of any kind of fraud in delivery, then send the video recording and mobile number also.

11. Book will be delivered within 8 - 15 working days, depend on your area and location.

At WiNNERS Publications, we are committed to delivering high-quality educational books and study resources. Customer satisfaction is important to us, and we strive to resolve any genuine concerns in a fair and transparent manner. Please read this policy carefully before placing your order. Return Eligibility As our products primarily consist of printed books and educational publications, returns are accepted only under specific circumstances. You may request a return or replacement if: You received a damaged product. You received an incorrect product. The product has missing pages or a manufacturing defect. The product was significantly different from what was ordered. To be eligible for a return or replacement: The request must be submitted within 7 days of receiving the order. The product must remain unused and in its original condition. Original packaging, invoices, labels, and accessories (if any) should be retained. Non-Returnable Items Returns or refunds will not be accepted under the following circumstances: Change of mind after purchase. Ordering the wrong book by mistake. Minor variations in color or appearance due to printing or photography. Products damaged due to improper handling after delivery. Used, marked, written on, or damaged books. Requests made after the eligible return period. Replacement Policy If an eligible issue is verified, WiNNERS Publications may offer a replacement instead of a refund, depending on product availability. Replacement requests are generally processed after verification of the reported issue. Refund Process Refunds will only be initiated after the returned product has been received and inspected by our team. Once approved: Refunds for prepaid orders will be processed through the original payment method. The refund may take 5–10 business days to reflect in your account, depending on your bank or payment provider. For Cash on Delivery (COD) orders, refunds will be processed through a mutually agreed payment method after verification. Damaged or Incorrect Orders If you receive a damaged, defective, or incorrect item: Please contact our customer support team within 24 hours of delivery. To help us process your request quickly, please provide: Order Number Clear photographs of the package Images of the received product Description of the issue Our team will review the request and provide an appropriate resolution. Cancellation of Orders Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted. Please refer to our Cancellation Policy for complete details. Return Shipping If the return request is approved due to an error on our part, such as a damaged, defective, or incorrect product, the return shipping process will be guided by our customer support team. Customers are requested not to return any product without prior authorization. Quality Verification All returned items are subject to inspection before any replacement or refund is approved. If the returned product does not meet the eligibility conditions mentioned in this policy, WiNNERS Publications reserves the right to decline the return or refund request. Refund Exceptions Refunds may not be issued in cases involving: Incorrect shipping information provided by the customer. Failed delivery attempts due to customer unavailability. Refusal to accept delivery without a valid reason. Delays caused by courier partners, weather conditions, or other circumstances beyond our control. Customer Support For any return, replacement, or refund-related assistance, please contact our customer support team using the official contact details available on our website. Our team will be happy to assist you throughout the resolution process. Policy Updates WiNNERS Publications reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any revisions will become effective immediately upon publication on this page. WiNNERS Publications Official Publication Platform of WiNNERS Institute We sincerely appreciate your trust in WiNNERS Publications. Our goal is to provide a reliable shopping experience while ensuring that every customer receives genuine support and fair resolutions whenever required.

At WiNNERS Publications, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our order processing, shipping timelines, delivery practices, and important shipping-related information. By placing an order on our website, you agree to the terms outlined in this policy. Order Processing All orders are processed after successful order confirmation and payment verification. Orders are generally processed within 1–2 business days. Orders placed on Sundays or public holidays will be processed on the next working business day. During high-demand periods, promotional campaigns, or festive seasons, order processing may take slightly longer than usual. Shipping Coverage We currently deliver across most serviceable locations within India through our trusted logistics partners. Delivery availability depends on courier service coverage for your shipping address. Estimated Delivery Time Estimated delivery timelines are as follows: Metro Cities: 2–5 Business Days Tier 2 & Tier 3 Cities: 3–7 Business Days Remote Locations: 5–10 Business Days Please note that these timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances. Shipping Charges Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase. From time to time, WiNNERS Publications may offer free shipping on selected orders or promotional campaigns. Order Tracking Once your order has been dispatched, you will receive shipment confirmation along with tracking details via your registered email address, SMS, or WhatsApp (where applicable). Customers can use the tracking information to monitor the delivery status of their shipment. Delivery Attempts Our courier partners generally make multiple delivery attempts before returning a shipment. If a delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the shipment may be returned to us. Additional shipping charges may apply for re-dispatching returned orders. Incorrect Shipping Information Customers are responsible for providing accurate shipping details while placing an order. WiNNERS Publications shall not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer. Delays in Delivery While we strive to deliver every order within the estimated timeframe, certain situations may cause unavoidable delays, including but not limited to: Adverse weather conditions Natural disasters Public holidays Government restrictions Courier network disruptions High seasonal order volumes In such cases, we appreciate your patience and understanding. Damaged or Tampered Packages If you receive a package that appears damaged, tampered with, or opened during transit, we recommend: Inspect the package before accepting delivery. If possible, refuse delivery of visibly damaged packages. Contact our customer support team within 24 hours of delivery. Share clear photographs of the package and the received items to help us investigate the issue. Lost or Undelivered Shipments If your shipment has not been delivered within the expected timeframe, please contact our support team. We will coordinate with our logistics partner to investigate the shipment status and provide an appropriate resolution. Change of Shipping Address Requests to change the shipping address can only be accommodated before the order has been dispatched. Once an order has been shipped, the shipping address cannot be modified. Customer Support If you have any questions regarding shipping, order tracking, or delivery, please contact our customer support team using the official contact details available on our website. Policy Updates WiNNERS Publications reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page. WiNNERS Publications Official Publication Platform of WiNNERS Institute We appreciate your trust in WiNNERS Publications and remain committed to providing a reliable, secure, and efficient delivery experience for every order.