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At WiNNERS Publications, we are committed to delivering high-quality educational books and study resources. Customer satisfaction is important to us, and we strive to resolve any genuine concerns in a fair and transparent manner. Please read this policy carefully before placing your order. Return Eligibility As our products primarily consist of printed books and educational publications, returns are accepted only under specific circumstances. You may request a return or replacement if: You received a damaged product. You received an incorrect product. The product has missing pages or a manufacturing defect. The product was significantly different from what was ordered. To be eligible for a return or replacement: The request must be submitted within 7 days of receiving the order. The product must remain unused and in its original condition. Original packaging, invoices, labels, and accessories (if any) should be retained. Non-Returnable Items Returns or refunds will not be accepted under the following circumstances: Change of mind after purchase. Ordering the wrong book by mistake. Minor variations in color or appearance due to printing or photography. Products damaged due to improper handling after delivery. Used, marked, written on, or damaged books. Requests made after the eligible return period. Replacement Policy If an eligible issue is verified, WiNNERS Publications may offer a replacement instead of a refund, depending on product availability. Replacement requests are generally processed after verification of the reported issue. Refund Process Refunds will only be initiated after the returned product has been received and inspected by our team. Once approved: Refunds for prepaid orders will be processed through the original payment method. The refund may take 5–10 business days to reflect in your account, depending on your bank or payment provider. For Cash on Delivery (COD) orders, refunds will be processed through a mutually agreed payment method after verification. Damaged or Incorrect Orders If you receive a damaged, defective, or incorrect item: Please contact our customer support team within 24 hours of delivery. To help us process your request quickly, please provide: Order Number Clear photographs of the package Images of the received product Description of the issue Our team will review the request and provide an appropriate resolution. Cancellation of Orders Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted. Please refer to our Cancellation Policy for complete details. Return Shipping If the return request is approved due to an error on our part, such as a damaged, defective, or incorrect product, the return shipping process will be guided by our customer support team. Customers are requested not to return any product without prior authorization. Quality Verification All returned items are subject to inspection before any replacement or refund is approved. If the returned product does not meet the eligibility conditions mentioned in this policy, WiNNERS Publications reserves the right to decline the return or refund request. Refund Exceptions Refunds may not be issued in cases involving: Incorrect shipping information provided by the customer. Failed delivery attempts due to customer unavailability. Refusal to accept delivery without a valid reason. Delays caused by courier partners, weather conditions, or other circumstances beyond our control. Customer Support For any return, replacement, or refund-related assistance, please contact our customer support team using the official contact details available on our website. Our team will be happy to assist you throughout the resolution process. Policy Updates WiNNERS Publications reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any revisions will become effective immediately upon publication on this page. WiNNERS Publications Official Publication Platform of WiNNERS Institute We sincerely appreciate your trust in WiNNERS Publications. Our goal is to provide a reliable shopping experience while ensuring that every customer receives genuine support and fair resolutions whenever required.

At WiNNERS Publications, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our order processing, shipping timelines, delivery practices, and important shipping-related information. By placing an order on our website, you agree to the terms outlined in this policy. Order Processing All orders are processed after successful order confirmation and payment verification. Orders are generally processed within 1–2 business days. Orders placed on Sundays or public holidays will be processed on the next working business day. During high-demand periods, promotional campaigns, or festive seasons, order processing may take slightly longer than usual. Shipping Coverage We currently deliver across most serviceable locations within India through our trusted logistics partners. Delivery availability depends on courier service coverage for your shipping address. Estimated Delivery Time Estimated delivery timelines are as follows: Metro Cities: 2–5 Business Days Tier 2 & Tier 3 Cities: 3–7 Business Days Remote Locations: 5–10 Business Days Please note that these timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances. Shipping Charges Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase. From time to time, WiNNERS Publications may offer free shipping on selected orders or promotional campaigns. Order Tracking Once your order has been dispatched, you will receive shipment confirmation along with tracking details via your registered email address, SMS, or WhatsApp (where applicable). Customers can use the tracking information to monitor the delivery status of their shipment. Delivery Attempts Our courier partners generally make multiple delivery attempts before returning a shipment. If a delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the shipment may be returned to us. Additional shipping charges may apply for re-dispatching returned orders. Incorrect Shipping Information Customers are responsible for providing accurate shipping details while placing an order. WiNNERS Publications shall not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer. Delays in Delivery While we strive to deliver every order within the estimated timeframe, certain situations may cause unavoidable delays, including but not limited to: Adverse weather conditions Natural disasters Public holidays Government restrictions Courier network disruptions High seasonal order volumes In such cases, we appreciate your patience and understanding. Damaged or Tampered Packages If you receive a package that appears damaged, tampered with, or opened during transit, we recommend: Inspect the package before accepting delivery. If possible, refuse delivery of visibly damaged packages. Contact our customer support team within 24 hours of delivery. Share clear photographs of the package and the received items to help us investigate the issue. Lost or Undelivered Shipments If your shipment has not been delivered within the expected timeframe, please contact our support team. We will coordinate with our logistics partner to investigate the shipment status and provide an appropriate resolution. Change of Shipping Address Requests to change the shipping address can only be accommodated before the order has been dispatched. Once an order has been shipped, the shipping address cannot be modified. Customer Support If you have any questions regarding shipping, order tracking, or delivery, please contact our customer support team using the official contact details available on our website. Policy Updates WiNNERS Publications reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page. WiNNERS Publications Official Publication Platform of WiNNERS Institute We appreciate your trust in WiNNERS Publications and remain committed to providing a reliable, secure, and efficient delivery experience for every order.

Terms & Conditions Welcome to WiNNERS Publications. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing this website or placing an order, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website. Eligibility By using this website, you confirm that: You are at least 18 years of age, or you are accessing the website under the supervision of a parent or legal guardian. The information provided during registration or checkout is accurate and complete. You will use the website only for lawful purposes. Products & Availability WiNNERS Publications offers educational books and study resources for competitive examination preparation. While we strive to ensure that all information displayed on the website is accurate, product availability, pricing, descriptions, and images are subject to change without prior notice. We reserve the right to discontinue or modify any product or service at any time. Pricing All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise specified. Prices may change without prior notice. However, once an order has been successfully placed, the price applicable at the time of purchase will remain unchanged for that order. Applicable taxes, shipping charges, or additional fees (if any) will be displayed during checkout. Orders & Acceptance After placing an order, you will receive an order confirmation. Order confirmation does not constitute final acceptance. WiNNERS Publications reserves the right to accept, reject, cancel, or limit any order due to reasons including but not limited to: Product unavailability Pricing or technical errors Suspected fraudulent activity Incomplete customer information If an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Refund Policy. Payments We accept secure payments through authorized payment partners. Available payment methods may include: UPI Credit Cards Debit Cards Net Banking Digital Wallets Cash on Delivery (where available) Payment information is processed securely through trusted payment gateways. WiNNERS Publications does not store your card or banking credentials. Shipping & Delivery Orders will be processed and shipped according to our Shipping Policy. Delivery timelines may vary depending on the customer's location, courier partner availability, weather conditions, public holidays, or other unforeseen circumstances. While we make every effort to ensure timely delivery, we cannot guarantee delivery dates under exceptional circumstances. Returns & Refunds Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy. Customers are encouraged to review the policy before placing an order. Intellectual Property All content available on this website, including but not limited to: Logos Text Graphics Images Product Designs Website Layout Icons Videos Publications Digital Content is the intellectual property of WiNNERS Publications or its licensors and is protected under applicable copyright, trademark, and intellectual property laws. No content may be copied, reproduced, modified, distributed, or used without prior written permission. User Responsibilities By using this website, you agree that you will not: Provide false or misleading information. Attempt unauthorized access to the website or its systems. Interfere with website functionality or security. Use the website for unlawful or fraudulent activities. Copy or misuse website content without authorization. Limitation of Liability WiNNERS Publications shall not be held liable for any indirect, incidental, consequential, or special damages arising from the use of this website, including but not limited to delays, interruptions, technical issues, or third-party service failures. Our total liability, if any, shall be limited to the amount paid by the customer for the relevant order, to the extent permitted by applicable law. Third-Party Services Our website may integrate with or contain links to third-party services such as payment gateways, logistics providers, analytics tools, or social media platforms. WiNNERS Publications is not responsible for the content, policies, or practices of these third-party services. Privacy Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Changes to Terms WiNNERS Publications reserves the right to modify or update these Terms & Conditions at any time without prior notice. Updated terms will become effective immediately upon publication on this page. Continued use of the website after any modifications constitutes acceptance of the revised Terms & Conditions. Governing Law These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising out of or relating to the use of this website shall be subject to the jurisdiction of the competent courts of the applicable jurisdiction in India. Contact Us If you have any questions regarding these Terms & Conditions, please contact us using the official contact information provided on our website. WiNNERS Publications Official Publication Platform of WiNNERS Institute By continuing to use our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.